Frequently Asked Questions
COVID-19 UPDATE
The health and safety of our employees and customers is our top priority. Therefore, we have completely renovated our production and distribution center to comply with government guidelines for social distancing and personal protective equipment (PPE).
What does this mean for you?
Processing times may be longer. Normally, processing time is 6-12 business days*. However, due to COVID-19, government regulations, and the impact on our business, this may vary. Longer processing times may also occur on holidays.
We will let you know when your order ships or if we encounter any issues during processing.
You can cancel your order and receive a full refund. We have updated our returns policy so that you can cancel unshipped orders at any time and receive a full refund.
We appreciate your patience and understanding as we work together to resolve these issues.
Thank you for your support!
*Please note that weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, and New Year's Day are not included. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas are not considered business days.
FAQ
HOW CAN I CONTACT YOU?
We offer 24/7 live chat on our website, or you can reach us by email at support@niceovo.com.
WHAT ARE THE SHIPPING COSTS?
We offer express shipping for a flat rate of $15.99 or standard shipping for $6.99 per order. Shipping is free on orders over $50.
WHAT PAYMENT METHODS DOES niceovo.com ACCEPT?
We currently accept credit card and PayPal payments. If you would like to use a different payment method, we're happy to help!
Please contact us directly at support@niceovo.com to arrange payment.
IS IT SAFE TO PURCHASE ONLINE THROUGH support@niceovo.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that guarantees the secure transmission of your personal information over the internet. We do not store your credit card information or share it with third parties.
Do you have questions about your order? Please contact support@niceovo.com. We will then contact you with an alternative ordering method!
How can I change or cancel my order?
Want to change your order? Please contact us at support@niceovo.com within 8 hours of placing your order. After this time, we cannot process any changes.
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. If you do not receive this email, please email support@niceovo.com.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item you order before it is in stock. You can cancel your order until it has been processed. To cancel your order, please email support@niceovo.com.
I ordered a pre-order set. Will these items be shipped separately?
We will ship your order as soon as all items are in stock. If you would like to receive the in-stock item before the pre-order item, please email support@niceovo.com.
WHAT IS YOUR RETURN POLICY?
We offer a 14-day, hassle-free return policy.
Items must be in their original condition, with the return label and hygiene seal still attached. Items must not be worn, washed, or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
niceovo.com offers a full refund (item price minus the original shipping costs).
All returns can be shipped to our returns warehouse in the US.
How do I request a return?
Requesting a return has never been easier!
We offer a 14-day, hassle-free return policy. To initiate a return, please email us at support@niceovo.com within 14 days of receiving your package. Please use the email address you used to place your order.
Please note that we can only refund the original shipping costs for returned items if the items are defective. We also cannot refund return shipping costs.
Once we receive the items, we will ship the new items or refund your purchase price (the item price minus the original shipping costs).
We are not responsible for lost returns. We recommend returning the items by registered mail and including the tracking number.
What happens if the item I receive is damaged or defective?
We strive to ensure that all items sold are of the highest quality. However, if you have any concerns about a defective or damaged item, please email us at support@niceovo.com so we can investigate the matter as quickly as possible.